mg999 Privacy Policy

1 Data We Collect

mg999 collects personal data from players in a number of ways: directly when you register an account or interact with our services, automatically through your use of the platform, and occasionally from third parties such as payment processors and identity verification providers. The categories of personal data we collect include the following:

Identity and Contact Data

When you register for a mg999 account, we collect your full name, date of birth, email address, mobile phone number, and residential address. This information is required to create and administer your account and to fulfil our Know Your Customer (KYC) obligations. You may also be asked to provide a copy of a government-issued identity document (such as a National ID card or passport) and a recent proof of address document during the verification process.

Financial Data

When you make a deposit or request a withdrawal on mg999, we collect details relating to your payment method. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes the registered mobile number associated with your wallet. For bank transfers via institutions such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, this includes your account name and bank account number. mg999 does not store full card numbers for Visa or Mastercard transactions; card data is processed securely by our payment gateway partners under their own PCI-DSS compliant environments.

Technical and Usage Data

mg999 automatically collects certain technical data when you access the platform. This includes your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited on mg999, time and duration of visits, game sessions played, betting history, and deposit and withdrawal transaction logs. This data is collected through server logs, cookies, and similar tracking technologies.

Communications Data

If you contact the mg999 support team by email, live chat, or any other channel, we retain a record of that correspondence, including the content of messages, timestamps, and any attachments provided. This applies equally to communications initiated by mg999 (such as account notifications, promotional emails, and system alerts).

Responsible Gaming Data

If you make use of mg999's responsible gaming tools — such as setting deposit limits, activating a time-out, or requesting self-exclusion — we record the details of those requests and their implementation status. This data is treated with heightened sensitivity and is used exclusively to honour your responsible gaming preferences and to protect your account from misuse.

2 How We Use Your Data

mg999 uses the personal data it collects strictly for legitimate purposes connected to the operation of the platform and the delivery of services to players. We do not sell your personal data to third parties. The primary purposes for which we process your data are set out in the table below:

Where mg999 sends you direct marketing communications (for example, promotional emails about mg999 bonuses, tournament announcements, or seasonal offers tied to events such as Eid, Pohela Boishakh, or BPL cricket), we will always provide a clear and easy mechanism to opt out. Opting out of marketing communications will not affect the operation of your mg999 account or the delivery of transactional messages such as deposit confirmations and withdrawal notifications.

3 Legal Basis for Processing

mg999 processes personal data on one or more of the following legal bases, depending on the specific processing activity in question:

• Contractual necessity: Processing is required to perform the contract between mg999 and the Player — specifically, to create and maintain your account, process transactions, and deliver gaming services.
• Legal obligation: Processing is necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, KYC identity verification obligations, and responsible gaming duties.
• Legitimate interests: mg999 processes certain data on the basis of legitimate business interests, including fraud prevention, security monitoring, platform analytics, and the detection of problem gambling indicators. Where we rely on legitimate interests, we ensure that our interests do not override your fundamental rights and freedoms.
• Consent: Where processing is not required by contract or law — for example, sending you personalised marketing communications or placing non-essential cookies on your device — we will request your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

4 Data Sharing & Disclosure

mg999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with carefully selected third parties where it is necessary to operate the mg999 platform or to fulfil our legal obligations. In all cases, we require those third parties to handle your data in accordance with applicable data protection standards. Categories of recipients include:

• Payment processors: bKash, Nagad, Rocket, Upay, and our card payment gateway partners receive the financial data necessary to process deposits and withdrawals on your behalf. Each of these providers operates under their own regulated data security frameworks.
• Identity verification providers: Third-party KYC and AML screening services may process your identity documents and personal details to verify your age, identity, and the legitimacy of your account.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive limited technical data (such as a player reference token) necessary to deliver their games within the mg999 platform. They do not receive your full identity or financial details.
• IT and hosting providers: Our platform infrastructure, cloud storage, and technical support vendors may have access to personal data in the course of providing their services to mg999.
• Legal and regulatory authorities: mg999 may be required to disclose personal data to law enforcement agencies, courts, regulators, or other public authorities where we receive a valid legal request or are otherwise under a legal obligation to do so.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by mg999 may access personal data on a need-to-know basis, subject to professional confidentiality obligations.

Any transfer of personal data to recipients outside of Bangladesh or the jurisdiction in which the data was originally collected will be conducted in accordance with applicable data transfer requirements, using appropriate safeguards such as contractual protections where required.

5 Cookies & Tracking Technologies

mg999 uses cookies and similar tracking technologies (including web beacons and local storage objects) on its website to enhance your user experience, maintain your session, and gather analytical data. A cookie is a small text file placed on your device by a web server. Cookies set by mg999 do not contain your password or payment information.

The categories of cookies used on the mg999 platform are:

• Strictly necessary cookies: These are essential for the mg999 platform to function. They include session cookies that keep you logged in, security tokens, and load-balancing identifiers. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language, currency display, and game lobby layout — so that you do not need to re-enter them on each visit to mg999.
• Analytical cookies: These help mg999 understand how Players use the platform — which pages are most visited, how long sessions last, and where players encounter errors. We use this data in aggregate, anonymised form to improve the mg999 experience.
• Marketing cookies: With your consent, these cookies may be used to deliver promotional content relevant to your betting and gaming history on mg999, and to measure the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will affect your ability to log in and use the mg999 platform normally. For marketing cookies, you may opt out at any time by adjusting your account communication preferences or contacting the mg999 support team.

6 Data Retention

mg999 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable laws and regulations. The following general retention periods apply:

• Active account data: Retained for the duration of your mg999 account plus a minimum period of 5 years following account closure, in accordance with standard financial record-keeping and AML obligations.
• Transaction records: Deposit and withdrawal histories are retained for a minimum of 5 years from the date of each transaction to satisfy financial regulatory requirements.
• KYC documents: Identity verification documents are retained for a minimum of 5 years following the closure of your mg999 account.
• Support communications: Records of customer support interactions are retained for a period of 3 years from the date of the last communication in each case.
• Responsible gaming records: Self-exclusion and limit-setting data is retained for a minimum of 6 years to enable mg999 to honour self-exclusion requests, including any re-registration attempts during an active exclusion period.
• Marketing preferences: Records of consent to and opt-outs from marketing are retained indefinitely to demonstrate compliance with your preferences over time.

When personal data is no longer required and no legal obligation compels its retention, mg999 will securely delete or anonymise that data so that it can no longer be attributed to any individual player.

7 Your Privacy Rights

mg999 respects your right to control your personal data. Depending on the laws applicable to your situation, you may hold some or all of the following rights in relation to the personal data that mg999 holds about you:

• Right of access: You may request a copy of the personal data mg999 holds about you, together with information about how it is being used. We will respond to verified access requests within 30 days.
• Right to rectification: If any of the personal data mg999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic contact details directly from within your mg999 account settings; changes to identity-verified data require support team assistance and re-verification.
• Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected — you may request that mg999 delete your personal data. This right is subject to overriding legal obligations; mg999 cannot erase transaction records or KYC data that are required to be retained by applicable regulations.
• Right to restriction of processing: You may ask mg999 to suspend processing of your personal data in specific circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to data portability: Where processing is carried out on the basis of your consent or contract, you may request a copy of your personal data in a structured, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where mg999 relies on legitimate interests as its legal basis, including profiling for marketing purposes. You also have an unconditional right to object to direct marketing at any time.
• Right to withdraw consent: Where mg999 processes your data on the basis of consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the mg999 support team at [email protected]. We may need to verify your identity before processing your request to protect against unauthorised access to your data. mg999 will not charge a fee for exercising any of these rights in ordinary circumstances.

8 Contact & Complaints

If you have any questions about this Privacy Policy, wish to make a data subject rights request, or have a concern about the way mg999 handles your personal data, please contact us using the details below. mg999 is committed to resolving all privacy-related queries promptly and transparently.

Data enquiries contact:
[email protected]

Please include "Privacy Request" in the subject line of your email along with your registered mg999 username to help us locate your account and respond efficiently. We aim to acknowledge all privacy-related enquiries within 3 business days and to provide a substantive response within 30 calendar days.

If you are not satisfied with mg999's response to a privacy concern, you have the right to escalate your complaint to the relevant data protection authority or supervisory body applicable in your jurisdiction. mg999 will cooperate fully with any such authority in the resolution of a complaint.

mg999 reserves the right to update this Privacy Policy at any time. When a material change is made, we will notify registered players via email or a prominent notice on the mg999 platform at least 14 days before the updated policy comes into effect. The effective date at the top of this document will always reflect the date of the most recent revision.